The chapter starts off with talk of Norman's smart home example. It talks about how the inhabitants of the house take about as much time getting use to the smart house as the house takes in learning the inhabitant's routines. The talk of artificial intelligence come up explaining how if not incorporated, the house may make bad calls and for example shout off lights in the house when users are in the, causing an undesired effect. It is all about the communication between the user and the system.
Discussion:
I like the points he talks about but I feel he needs to get more examples besides cars and houses. I like how he talks about the need for AI in order for systems such as these to work as intended.
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