Reading Blog: Design of Future Things Ch 1

Reference:
The Design of Future Things
Donald D. Norman


Summary:
This chapter introduces a problem with machines, their stubbornness. Norman explains that many machines designed to help, assist, or aid users in completing a task do it in such a way that it becomes unclear if the machine is aiding you or telling you what to do. An example of a navigation system is given. The user only has a say in the destination. The technology takes over from there and a user's options is follow the machine or not receive any help at all. There is the improvements of user's choosing a path to follow but how much authority does a child have when a parent gives them options. The user still has no say on how to get there, only how to be told to do something. This causes a problem because machines do not know what users desire, just what they are programmed for(given that they work correctly). The author hints that our lives, although surrounded by technology to control, are controlled ourselves. We are controlled by the need to control. Norman calls for a more symbiotic relation with technology where interaction becomes seamless and natural, but in some instances, just like a relation with a horse and a horseback rider, training is required. The overall vision of this chapter is to illustrate and call the need for natural interaction with machines where the relationship is mutual instead of one telling the other.

Discussion:
The chapter in the book made me reflect on the relationships I share with computers. I sometimes feel tied and constrained to them because I rely on them so much for everyday activities. I see it as a analogy to the same issues raised with televisions. Where users of the TV became so enthralled that it controlled their routine and schedule. I can see a similar path with computers and their users and as Norman explains, its not too late to change it.